Contents
1 Who we are and what this covers
FORM FILL is a private online services company. We help people prepare and submit Indian government forms — certificates, registrations, job applications, scholarships and scheme applications — on their behalf for a fee.
This policy explains what happens to your personal information when you browse formfill.in, create an account, upload documents, ask us to file a form, or contact our support team. It covers our website, our user dashboard and any official mobile app we publish.
It does not cover government portals we submit to. Once your application reaches a department, that department has its own privacy rules, and you are subject to those as well. We have no control over how a government body handles your data once it receives it.
2 What we collect
We collect in four categories. Everything in the last two categories is optional.
Account information
Given by you when you sign up or update your profile
- Full name
- Email address
- Mobile number
- Optional profile details
Service information
Given by you for a specific application we file on your behalf
- Government ID numbers such as Aadhaar or PAN, only where the form requires them
- Qualification, job or institution details relevant to that form
- The name and address printed on the form, which you choose
Uploaded documents
Files you attach so we can complete a form
- Identity, address, income, caste or domicile certificates as applicable
- Photographs and signatures
- Anything else the specific form asks for
Device & usage data
Collected automatically when you browse
- IP address and approximate location derived from it
- Browser type, operating system, screen size
- Pages visited, referring site and pages viewed
We do not ask for your Aadhaar to register. Registration works on an email address and a mobile number. Identity documents are requested only when a specific application needs them, and only for that application.
3 How we use your information
Every use below exists to deliver the service you asked for, keep the platform safe, or meet a legal duty. We do not use your data for anything else.
| What we use it for | Why it is necessary |
|---|---|
| Creating and managing your account | So you can sign in, see your applications and download receipts. |
| Preparing and submitting a form | This is the service you are paying for. |
| Identity and eligibility verification | Departments reject mismatched applications; we catch it before submission. |
| Taking payment and issuing refunds | Handling your wallet balance and any rejection refund. |
| Communicating with you | Application updates, document requests and support replies. |
| Fraud, abuse and security | Preventing misuse of accounts and protecting uploaded documents. |
| Legal and tax record keeping | Keeping transaction records for the period Indian law requires. |
| Improving the service | Understanding which guides and features are actually useful. |
5 Advertising and third-party partners
We display advertising on the free parts of the site so that reading our guides stays free. Advertising is served by Google AdSense, which uses cookies and similar technologies to serve and measure ads.
Google may use your activity on this site and other sites to personalise ads. You can opt out of personalised advertising at any time:
| Partner | Role | What they receive |
|---|---|---|
| Google AdSense | Advertising | Page URL, IP address, and ad interaction events. Never your documents or form data. |
| Payment gateway | Payments and refunds | Your name, email and payment amount. Your card or UPI credentials stay with them. |
| Government portals | Submitting your application | Exactly the fields and documents that form requires. |
| Hosting & email providers | Running the site | Technical server logs needed to deliver the service. |
| Cloud storage | Storing your documents | Encrypted files, accessible only to staff working your case. |
Each partner operates under its own privacy policy. We have asked all of them to process data only on our instructions and for the purpose listed above.
7 Data stored outside India
We are based in India and your data is stored primarily on servers located in India. Some of our technology providers may process limited technical information from other countries in order to deliver the service, for example an email delivery provider or a content delivery network serving page assets.
Where that happens, those providers are contractually required to protect your information to the same standard described in this policy. If we ever need to transfer data outside India in any other way, we will do so lawfully and tell you.
8 How long we keep your data
We keep information only as long as it is useful or legally required.
| Information | Retention period |
|---|---|
| Account and profile data | While your account is active, then deleted within 30 days of your request or closure. |
| Uploaded documents | Until the application reaches a final state, then removed within 90 days. |
| Application and transaction records | 5 years from the last activity, to meet Indian accounting and tax requirements. |
| Support messages | 24 months, so we can see the history if you contact us again. |
| Server and security logs | 90 days. |
| Analytics data | Up to 14 months, in aggregated form. |
9 How we protect your data
No method of storage or transmission is completely secure. Please use a strong, unique password, do not share your login details, and tell us immediately if you suspect unauthorised access.
10 Your rights and how to use them
You control your data. You can exercise any of these at any time, free of charge.
| Right | How to exercise it | We respond in |
|---|---|---|
| See what we hold about you | Email support@formfill.in from your registered address, or raise it from your dashboard. | 30 days |
| Correct inaccurate data | Edit it in your dashboard, or email us if the change affects a filed application. | 7 days |
| Delete your account | Email support@formfill.in with the subject "Delete my account". | 30 days |
| Get a copy of your data | Email us and ask for an export of your applications and messages. | 30 days |
| Withdraw marketing messages | Use the unsubscribe link in any email, or ask us directly. | Immediately |
| Limit advertising cookies | Follow the opt-out links in section 5. | Immediately |
| Nominate someone to act for you | Email us with the written authorisation. | 30 days |
We may ask you to verify your identity before acting on a request, so that nobody can read or delete your data by pretending to be you. We never refuse a request because it is inconvenient — if a part of a request cannot be actioned, we will say so and explain why.
11 Grievance Officer and redressal
Under the Information Technology Act, 2000 and the rules made under it, a body operating an online service must appoint a Grievance Officer and acknowledge complaints within 24 hours.
Grievance Officer
Grievance Officer, FORM FILL
Phone
+91 75991 22923Response time
Acknowledged within 24 hours
If you are not satisfied with our response, you may escalate to:
- Write to us again with the reference number from our first reply, and we will escalate to our senior team.
- For unresolved data-protection disputes in India, you may approach the Data Protection Board of India.
12 Children’s privacy
FORM FILL is not directed at children under 18, and we do not knowingly collect personal information from them. Some services involve applications that a parent files on a child’s behalf; in those cases the parent or guardian is the account holder and is responsible for the information provided.
If you believe a child has supplied us with personal information without a parent’s involvement, contact us and we will delete it promptly.
13 Changes to this policy
We update this policy when our practices change or the law does. The “Last reviewed” date at the top of this page always reflects the current version.
For a significant change — anything that alters what we collect, who we share it with, or how long we keep it — we will notify you by email and post a notice on this page before the change takes effect. Continuing to use the service after that means the updated policy applies.
14 Contact us
Any privacy question, correction request or complaint goes to the same place:
Prefer a form? Use the contact page and choose Feedback or General Inquiry. Please do not email identity documents — the upload area on your dashboard is the secure route.